Where's the nearest cash machine? http://ghettotube.in.net ghettotube.com Four of the five key metrics Wilson set himself at the start of his tenure, on January 1, moved in the right direction. Cash flow improved, profit improved, expenses fell, and the value of new business rose. Only its combined operating ratio (COR) - a measure of profitability used in the insurance sector - moved in the wrong direction, and then, only slightly. “The results are satisfactory,” Wilson dead-panned.
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